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Adventist Health Glendale complaints

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1509 Wilson Terrace
Glendale, CA 91206-4007 | Get Directions

(818) 409-8000

http://www.adventisthealth.org

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Total Amount in Dispute:
$552.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Adventist Health Glendale closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Adventist Health Glendale

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11/24/2021

RESPONSE: Complaint was not answered Amount in Dispute: $552.00 Amount Settled: $0.00

Customer Complaint

10/29/2021

I had my audiology test done in this hospital on 10/72020 because my hospital doesn't provide this service. After 2 months I received a bill of 911.58 which was not paid by my insurance and after long wait of pleading my insurance to help me to pay this bill No help was given and And I'm taking care of my credit record. I ended up paying this bill by installment with auto pay to avoid penalty and I preferred to always enroll by automatic pay for all of my bills. But today I received a bill from this company and demanding me to call the collection and demanding me to pay my balance of $552 one time payment in order for me to get help I needed so I don't need to call collection. I I requested if I can pay 3x for the balance because I don't have enough but hey said they cant help me. I explained to them that I was not properly informed before they sent to collection They told my card was declined and they sent me the letter last month but I didn't receive any mails or voicemail or text or emails to make me aware of what's going on. That month I just remember that I lost 1 of my credit card. They can call me if there's something wrong Instead they sent my bills to collection right away and it will really ruin my credit as I'm in the process of financial application for my kids. I never run away from debt or pay late for my bills because I really take care of my credit but this people just want to give suffering to their customers and patients. What kind of people are these? Resolution Sought Remove my record to collection and let me continue my monthly payment until I finish . I wish I can download my bills here

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