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Adventure Homes complaints

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1119 Fuller Drive
Garrett, IN 46738 | Get Directions

(260) 357-1955

http://adventurehomes.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Adventure Homes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Adventure Homes

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8/12/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/29/2021

The home was made 02/07/2018 Mojave model 4563E-M after the home was all setup and we moved in the first think to happen was the tiles started to fall off the countertops. There has been about 20+ tiles that I've have to put back on. The next thing was you go in to the master bathroom if you lean on the wall by the toilet it moves. After that the drain for the sink in the kitchen keeps leaking they were out three times trying to fix it they never did. They came out 5 times trying to fix the siding were it was coming loose. And the next thing is if you lean on the window frame in the master bedroom it moves about an inch. All the windows frames and countertops in the house and the cabinets are all fake wood. The dryer is not vented to the outside it just goes under the house. Resolution Sought To make it better

Company Response

7/30/2021

I apologize but I need the serial# of the home in order to reply to this complaint. Unfortunately we changed computer systems 2 years ago and I am unable to search by the person's name. Thank you

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