Complaints for A.E. Finley in Anaheim, CA - 100002396

2034 East Lincoln Avenue, Suite 359
Anaheim, CA 92806-4101 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive and misleading advertising practices. Complainants allege receiving letters indicating the company has located the account of a deceased relative that has grown to over $3million since the account was open and to claim the inheritance respondents must return the Inheritance Claim Form along with $99.95 processing fee. Complaints allege each letter appears to be the same and no inheritance is available. Complainants who sent in funds received nothing at all and the company fails to issue refunds. Consumers also allege the company provides no contact information such as phone numbers and the attorney listed on the letter is not a licensed attorney.

Complaint Closing Statistics

0 complaints against A.E. Finley closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

A.E. Finley complaints