Complaints for AEA Network in Aliso Viejo, CA

11 Gauguin Circle
Aliso Viejo, CA 92656 | Get Directions

http://www.aeanetwork.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege difficulty accessing websites operated by the company. Some customers complain they receive notification their payments are received, but are never given a password or sign on name. Other complainants allege they hear nothing at all, and are unable to contact the company by e-mail or phone. One customer reports he was blocked from website access without explanation. All complainants requested refunds in accordance with the company's money back guarantee. The company responds to complaints by issuing refunds, providing access to the website, or stating the person who filed the complaint is not their customer. The company responded to the website blocking complaint by advising the customer any violations could result in the account being terminated without prior notice. The company failed to disclose what violation if any the customer committed. All other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against AEA Network closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

AEA Network complaints