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AEP Indiana Michigan Power complaints

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110 East Wayne Street
Fort Wayne, IN 46037 | Get Directions

(800) 311-4634

http://www.indianamichiganpowe...

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Total Amount in Dispute:
$3,721.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against AEP Indiana Michigan Power closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against AEP Indiana Michigan Power

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1/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $178.00 Amount Settled: $0.00

Customer Complaint

1/5/2024

We have had the light company out . We have excessive monthly bills 502 this month .starting out 334 .00 ending at 502 .00 with all there add on charges .this is every month. We have replaced water heaters washer dryer refrigerator freezer . Yet our bill never gets better . Resolution Sought My desire is to have our bill within reason and the charging a 178 .00 extra a month is absolutely ridiculous and killing working people. I think indiana Michigan power needs investigated . If this is happening to us monthly its happening to others .

10/15/2023

RESPONSE: Complaint was not answered Amount in Dispute: $751.59 Amount Settled: $0.00

Customer Complaint

9/19/2023

The manner and policy that is being used for consideration of who is charged deposits is unethical and double dipping. The company takes the highest balance and uses it to calculate the budget amount. I say this because their policy states that if two late payments occur that a person will be put on a deposit. The deposit is calculated by the two last bills (which if someone is late, the bill will have the current and past due amounts). Why are they not using the usage for the last two months of usage (not bills that include the past due amount)? This is an oppressive action that causes people who are already having issues paying their bill to be forced into disconnects or other payment issues. Resolution Sought Fix this deposit policy! Fix my account. Raise this issue to the regulatory committee

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