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Aer Lingus complaints

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300 Jerico Turnpike
Jerico, NY 11753 | Get Directions

(516) 622-4222

https://www.aerlingus.com/html...

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Total Amount in Dispute:
$736.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Aer Lingus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Aer Lingus

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4/7/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $736.20 Amount Settled: $0.00

Customer Complaint

2/9/2024

I need help getting back my money refund 736.20 from Aer Lingus. I was supposed to travel on 20 of May 2023 but due to health complications I could not travel on the date scheduled because I was recently diagnosed with 2 serious chronic diseases and my doctors have to monitor them well always, I have a very high blood sugar and am suffering from HIV. I was trying to call the Aer Lingus to tell them that I would not be able to travel due to the risk according to my Doctors and I was not feeling well but none picked or answer my calls and I called several times, but I didn't succeed to speak with customer service on the phone before my scheduled date. When I decided to use the ticket for my trip last month and I want to connect the flight they refused to connect me saying that my money is expired and forcing me to buy another ticket which I don't have the money as a Graduate student struggling with life and health, someone who is not employed and living on the public assistance. They refuse to give me back my money. Please, help me and get back my money from them because these airlines are quick to say that your money is expired and you one has to purchase another ticket as if one has a tree in my house that produced money for me. They are embezzling people's money a lot and they are greedy and wicked. I need help and they have to refund my money. $736 will help me to buy some supplements and meds my health insurance doesn't cover and I will buy good foods that heath needs. Resolution Sought I want refund my full $736.20

Company Response

3/12/2024

Company states; Mr. Obah, We are sorry to learn of the reason that necessitated the cancellation of your travel plans. Unfortunately, we would be unable to process your refund request as you booked through a third-party. You must request a refund from the company that sold you the ticket, as we can only refund amounts collected by Aer Lingus directly. Please contact them regarding your refund request. I hope despite the difficulties encountered on this occasion, you will afford us the opportunity to welcome you on board our services for a more enjoyable experience in the future. Please do not reply directly to this email as it will delay handling of your case. To send us a reply or to update your case please click here. Please include your case number, 12496934, on all correspondence. Thank you. Sincerely, Rochelle Customer Relations

Customer Rebuttal

3/26/2024

Consumer states; Hi Aer Lingus. Please, kindly send back my money. The money is never in the hand of the Agency/Priceline. According to the investigations I have made with agencies and airlines and other law enforcement agencies they confirmed/affirmed that the money is usually with airlines and not agency. Please, kindly return my money because I am very sick with serious chronic diseases and suffering and frustrated. Please return my money to take care of myself. You didn't offer me any service and you dont have the right to keep my money. I have copied this email to the agency/Priceline. Aer Lingus will return my money because you guys can take any cent a poor and sick person has and put in your pocket this greediness and inhumanity. You guys have to figure out who is going to reimburse me, I need that money because my insurance doesn't cover my daily prescriptions. Please see the attached below Priceline and Aerlingus figure out who is going to give me back my money. Passenger

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