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AES Ohio complaints

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PO Box 1247
Dayton, OH 45401-1247 | Get Directions

(800) 433-8500

http://www.aes-ohio.com

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Total Amount in Dispute:
$1,400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against AES Ohio closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against AES Ohio

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3/3/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

They are over charging our account and no way to contact a human being to solve these problems. Straighten out the issues I'm having, I'm just trying to keep my mother's power from being cut off, the cut out off and told me the bill was 198, I paid it and then it went from 198 to 800, then when they cut it back on, the bill went to 1600 over night as the power was off, how is that possible? Then I can't get a human on the phone to straighten out the matter, please connect me with a human ASAP to solve these issues . Resolution Sought I'm just trying to keep my mother's power from being cut off. Please connect me with a human ASAP to solve these issues.

Company Response

2/20/2024

There is no address listed for this complaint's specifics to be looked into farther. AES Ohio Customer Service is available Monday - Friday 8:00am - 5:00pm; ph# 937-331-3900 or 800-433-8500. Additionally, our customers may use the AES Ohio Customer Service chat & email features through: https://www.aes-ohio.com/contact-us . **Please note, if the accountholder (our customer's mother) has not already, he will need to be authorized by her for her account information. Thank you.

3/15/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,400.00 Amount Settled: $0.00

Customer Complaint

2/15/2023

I have paid 750 electric bill last month. Now, I received an electric bill for over 600 this month. The only people living there is me an my wife. I feel like i am being over charged for the simple fact being i run 3 ac units all summer long and don't think i had a monthly bill over 300. can someone please investigate? Resolution Sought To have a normal bill and to be reimbursed the money I have been over charged and to not have a bill more than my rent.

Company Response

3/2/2023

Thank you for inquiring about customer’s concerns regarding their high bill concerns. AES Ohio’s records show from previous conversations with our customer service representatives and further account review for his complaint, the customer was advised that the current alternate CRES supplier, Smart Energy, rate is 14.7 kWh compared to AES Ohio’s current supplier rate of 10.9 kWh. Our customer enrolled with Smart Energy as of 11/03/22 until 03/03/23. Usage appears to be historically in line and our customer has already requested to change to previous CRES supplier, Energy Harbor, with the next meter reading date of 03/03/23.

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