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Aetna Insurance complaints

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15 Farmington Avenue RE6
Hartford, CT 06156 | Get Directions

(800) 872-3862

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Total Amount in Dispute:
$606.00

Total Amount Settled:
$0.00

Complaint Experience

20%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

5 complaints against Aetna Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
3	Unanswered

5 complaints against Aetna Insurance

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12/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $81.59 Amount Settled: $0.00

Customer Complaint

11/7/2024

We filed for reimbursement of a heavy duty 4 wheel Walker on Jan 5, 2024 which was originally denied but was reversed on appeal on 4/25/24. The reimbursement check for $81.59, which was the agreed upon amount, was never received. I contacted Aetna in Oct and was told they had a problem in April processing my check. I was never contacted about the problem they had and when I spoke with someone there in Oct was told the check would be processed within 2-5 days and a check received! I'm still waiting to receive this check and would like your help in contacting Aetna to send it to me. I had spoken to a Jeff in the appeal branch. The phone number is 866-234-3129. Claim number M0628313601. Member ID is 101281617200. Resolution Sought Receive a check for $81.59 as promised as soon as possible!

9/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/12/2024

Aetna insurance has taken 2 payments from my bank account and when I tried to resolve the issue myself I keep getting the same error. They canceled my account and will refund my account. Today was the 4th time I talked with someone. Resolution Sought Receive my money plus overdraft fees I was charged.

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