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Affiliate Mortgage Services, Inc. complaints

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618 South Creyts Road, Suite C
Lansing, MI 48917 | Get Directions

(800) 467-5430

https://affiliatemtg.org/

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Affiliate Mortgage Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Affiliate Mortgage Services, Inc.

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8/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

7/22/2021

Purchase a house from Habitat for Humanity. About a year ago habitat let affiliate mortgage handle payments. Once I was behind and paid what was owed, been paying every month. Each month my payments are different, never know how much I have to pay. Was mailing my payments in and guy by the name of Will encouraged me to pay online. Can't get into my account, it's locked. I have called and left messages for about two months no one will call me back I just need help how am i so far. Behind when I pay every month Resolution Sought I want this account to be aborted. Want this account to audited. I have had three different companies handing my accounts. I have papers showing my balance is not correct some that worked in that office at habitat has lost their jobs a lot of my payments was paid in cash a whole year of payments is missing their trying to put me out

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