Affiliated Auto Transporters, Inc. complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainant's generally allege that the company failed to pick-up vehicles for transport and did not provide refunds as set forth in their agreement. Most customers complain that when attempting to either obtain the status of their pick-up or refund that the company representative hangs-up on them, uses foul language and in some cases threatens to not provide refunds. In other cases, customers stated that the company would not return phone calls or continually requested that they call back. Some complained that the company requested more money to increase the likelyhood that the vehicle would be transported stating that the drivers did not want to transport the vehicle at such a low rate, however even after paying more money some said that the vehicles were never picked up.

The company generally responds by providing refunds or by requesting that the consumer either perform a chargeback or by stating that they will not dispute one. In a few cases, the company stated that the customer was offered the ability to optionally pay more to transport the vehicle but chose not to.

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Complaint Closing Statistics