Complaints for Affinity Business Capital, LLC in Irvine, CA

3240 El Camino Real, Suite 240
Irvine, CA 92602 | Get Directions

(714) 978-2600

http://www.affinitybizcap.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to refund security deposits after loans are not approved failure to provide loans as agreed and failure to follow up with customer's regarding their loans. A few customers state upon receipt of finalized lease agreements the interest rates and monthly payments were higher than originally agreed upon thus resulting in cancellation request.~~The company responds to most complaints by offering apologies and explanations for delays and issuing refunds.

Complaint Closing Statistics

0 complaints against Affinity Business Capital, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Affinity Business Capital, LLC complaints