Affirm complaints

Thank you for the opportunity to respond to Mr. Fisher's BCA complaint. Affirm has reviewed Mr.Fisher's complaint, which involves his concern that he was told the incorrect payoff amount for his Affirm loan. Affirm records indicate that loan OZE1-X7WT was processed on October 14, 2025 for a purchase from the merchant "Pay Later" in the amount of $4,500.00. The loan terms include 24 monthly installment payments of $214.59 and the loan's Annual Percentage Rate (APR) is 25.54. A down payment of $500.00 was required, which was submitted on October 10, 2025. Between November 14, 2025 and January 21, 2026, Mr. Fisher attempted five payments of $214.59 towards the loan. Three payments were successful, while the payments attempted on November 14, 2025 and January 14, 2026 were unsuccessful. On January 21, 2026, Mr. Fisher contacted Affirm to request the payoff amount for loan OZE1-X7WT. The responding Affirm agent advised that the payoff amount was $2,919.75. However, this payoff amount was provided while the payment from January 14, 2026 was still processing. As the payment was later confirmed to be unsuccessful, the payoff amount was no longer accurate. Mr. Fisher made a payment of $2,919.75 towards the loan on January 21, 2026. On January 22, 2026, Mr. Fisher followed up with Affirm to inquire why the loan remained unsettled after his payoff payment was completed. The responding Affirm agents advised that the agent who Mr. Fisher previously spoke with had provided the incorrect payoff amount, likely due to the fact that there was an actively processing payment associated with the loan. The remaining payoff amount was confirmed to Mr. Fisher. Affirm would like to apologize for any inconvenience that this may have caused. Mr. Fisher may log into his Affirm account online or through the app to view his current payoff balance for loan OZE1-X7WT. The agent responsible for providing inaccurate information has been coached following our investigation. In the event that Mr. Fisher has any further questions or concerns, we encourage him to reach out to Affirm via https://helpcenter.affirm.com/s/contact-us.

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Thank you for the opportunity to respond to Ms. Smith’s Business Consumer Alliance complaint. Affirm has reviewed her complaint, which states her concerns with her purchase with TEMU. Affirm records indicate that Ms. Smith’s TEMU loan MGQR-8MFU processed on December 4, 2025 in the amount of $37.62 with 0.00 APR (Annual Percentage Rate). The agreed-upon repayment terms were for 3 monthly payments of $12.92 on the 4th of each month. This loan is currently two payments overdue for a total of $22.05. Two disputes were opened for products not received on January 30, 2026 and February 22, 2026 respectively. When a dispute is initiated, Affirm's role is to serve as an intermediary. We review the information provided by both Ms. Smith and the merchant to determine whether the merchant adhered to their stated policies and procedures. Both she and the merchant will be given the opportunity to provide supporting documentation or evidence. Affirm will assess all submitted materials and notify you of the outcome via email within approximately 60 days. Please note: Affirm's ability to resolve the dispute is based on the merchants policies and the documentation provided. Final outcomes may reflect the merchant terms. On February 16, 2026 Affirm communicated that the first dispute was closed in favor of the merchant due to TEMU providing evidence indicating the goods were delivered successfully. On March 5, 2026 Affirm communicated that the second dispute was also closed in favor of the merchant due to insufficient evidence provided showing that the customer attempted to resolve the issue with the merchant by reporting within their 90 days period. Ms. Smith remains responsible for the loan and repayment at the agreed upon terms. Affirm encourages all customers, including Ms. Smith, to make timely payments. Although late payments do not incur additional fees, they may affect eligibility for future financing. Payments 30 or more days overdue may be reported to Experian for loans originated before April 1, 2025. Loans originated on or after April 1, 2025, will be reported to Experian, and loans originated on or after May 1, 2025, will also be reported to TransUnion. Affirm may report to other credit bureaus in the future. Loans more than 120 days overdue may be referred to third-party collections, and charge-off status cannot be reversed. Affirm apologizes for any inconvenience experienced by Ms. Smith. At this time, she is advised to continue working with the merchant for further resolution. In the event that she has any further questions, we encourage her to reach out to Affirm via https://helpcenter.affirm.com/s/contact-us.

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