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Affirm, Inc complaints

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PO Box 720
San Francisco, CA 94104 | Get Directions

(855) 423-3729

http://affirm.com

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Total Amount in Dispute:
$106.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Affirm, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Affirm, Inc

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1/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/3/2024

This company continuously declines me based on my phone number, a phone number that previously belonged to someone else they did business with. It feels discriminatory to deny me business when I have done nothing wrong. Resolution Sought I would like my phone number, who owns it, updated. My name is NOT DIEGO.

9/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $105.94 Amount Settled: $0.00

Customer Complaint

8/26/2022

I can't get them to update my phone number I cannot log in to my account but they have my payment info on autopay, seems kind of shady to take my money but not fix my phone number so I can login Resolution Sought To login and file dispute on money I was not refunded back to my account

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