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Affordable Auto Sales LLC complaints

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6717 Williamson Road
Hollins, VA 24019 | Get Directions

(540) 512-9899

http://www.affordablecarsva.co...

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Total Amount in Dispute:
$740.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Affordable Auto Sales LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Affordable Auto Sales LLC

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10/14/2021

RESPONSE: Complaint was not answered Amount in Dispute: $740.00 Amount Settled: $0.00

Customer Complaint

9/20/2021

I purchased a 2006 Tahoe from them. I explained the air conditioning wasn't working properly so he took off $50.00 for a can of Freon and said I will give you this insurance and if any further problems turn it into them and they would pay for it to get fixed . I started reading the warranty and he said you can read all that at home. So I didn't read anymore. I have witnesses to all this conversation. When I got home the next day all kinds of problems with this Tahoe arouse Gauges going wild throwing codes and etc. So I called him and said I will give you a 3 months warranty. I call insurance he gave me and they won't cover air conditioning. I got it fixed and this is the Bill. I texted him and send a picture of the Bill and he said it's not his problem . I signed as his. Sorry I told him I was going to get my lawyer involved and I will if you can't help me Thanks for your help Resolution Sought Pay for fixing the air conditioning $740.11

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