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Affordable Dentures and Implants complaints

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5081 Hessler Road
Muncie, IN 47304 | Get Directions

(765) 287-5178

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Total Amount in Dispute:
$14,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Affordable Dentures and Implants closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Affordable Dentures and Implants

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6/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $14,000.00 Amount Settled: $0.00

Customer Complaint

5/16/2024

I first got an estimate in March of 2022 then another later on. I decided to get my implants started. So August 2023 it began. I had the surgery to put the screw in then the stitches kept popping loose which is to be expected sometimes. But on the bottom right the stitches kept popping loose so I went back in twice . The second time I was told not to worry about it because they would have to cur over the top to expose them anyway and that one was ok. Well it was really bothering me as far as pain was concerned. They gave me a pack of steroids yo take. I kept explaining that it hurt,something wasn't right b t I said. But they kept assuring me it was fine. " supposed to be that way" they said. Now to this day,I have a huge hole in my tongue and in the front muscle another one is starting. I went to pick up my teeth and was so very disappointed. The Dr never seen him,just the nurse. She tried putting them in time and tome again that day. It got late so I said I would come back the next day. I was going on vacation the first of May so I really wanted them to be in my mouth and shining. But nope,I'm on vacation with pain and a big hole in my tongue. Can't eat the great food we pre ordered when I thought things would be done. I am so disappointed. I can't stress that enough. And why hasn't the dentist even came and looked? He hollered at me when he was stitching me up telling thr nurse he couldn't deal with me moving and I gad to be still and quite or he was gonna stop. Etc... Resolution Sought Let me get a better dentist to finish my implants and pay him or her with the money that was already paid to the rude,lazy and mean one in Muncie.

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