Complaints for Affordable Legal Help in Valencia, CA

25379 Wayne Mills Place Suite 250
Valencia, CA 91355 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled agreements, and inability to obtain refunds on advance fees collected by the company.
Customers complain they pay the company for legal document preparation, however, once fees have been paid they are unable to reach anyone at the company. Complainants allege the company fails to return calls, fails to obtain an attorney as agreed, and fails to provide or file legal documents within the required timeframe.

The company has responded to a few complaints by offering to provide services, or by generally disputing the complainant’s allegations, and denying refund requests. Allegations concerning the failure to provide services were addressed in some cases by offering excuses due to illness. Several complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. Many recent complaints are unanswered.

Complaint Closing Statistics

0 complaints against Affordable Legal Help closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Affordable Legal Help complaints