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Affordable Lone Star Auto LLC complaints

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13502 Vargon Street
Dallas, TX 75243 | Get Directions

(214) 356-8543

https://www.affordablelonestar...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Affordable Lone Star Auto LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Affordable Lone Star Auto LLC

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2/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

1/29/2024

Affordable Lone Star Auto advertised a vehicle for sale as having no issues. When I arrived at the business, there was a mechanics shop attached to the back. There was no listed details to any repairs made. I spoke with Veronica about buying said vehicle and meeting up with her Tuesday afternoon 1/23/24 just to arrive and she not be there. She would not answer calls upon arriving or following mine and her saleswoman's transaction. I test drove it and seemingly all was well. Bought as is, advertised as running correctly. Less than 24 hours later the transmission is not shifting properly and she refused to repair, trade for a different vehicle, or refund me the money, knowing I'm a single mom. She claims she drove it for a few days, no lights on the dash, all the while I know all it takes it using a scanner tool to erase any codes a vehicle throws. She as on site mechanics and has commanded me to hire my own to evaluate the issue and basically said I'm out of luck. Zero integrity Resolution Sought Refund the three thousand dollars I paid for the vehicle

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