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Affordable Movers complaints

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140 Saxonville Road
Saint Helena Island, SC 29920 | Get Directions

(843) 575-1191

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Affordable Movers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Affordable Movers

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8/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/11/2023

We had very unprofessional movers. The owner came unprepared and tried to say he was doing us a favor but he didn't do us any favor. A frozen turkey had rotten in his truck for 2 days and had maggots and a horrible order. He put some furniture on a flat bed trailer without tarps and my husband and neighbor had to tie it down. It rained and my furniture got wet and he did not care. When we said something he got an attitude. He sat on his truck pretty much the entire time. Had we not needed to move that day I would had sent him on his way. We paid him157500. And should not have paid him. He us someone who I would not recommend. I have pictures of the furniture and the Mount of boxes which he said he didn't get but he quoted a price for the pictures and boxes Resolution Sought I would like my money back though I'm sure what happen. I would like him not to be able to do this to others.

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