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Affordable Solar Roof & Air complaints

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4625 E Bay Drive Unit 105
Clearwater, FL 33764 | Get Directions

(800) 515-1254

http://www.solarroofair.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Affordable Solar Roof & Air closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Affordable Solar Roof & Air

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6/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/17/2024

We signed a contract between the business and ourself to install a hot water heater, solar panel and insulation in our attic. It has been two years or so and despite multiple attempts to contact the company they have not installed the insulation. Not only that we have had to fight to get even this far with multiple attempts to get the hot water heater and solar panels installed in a timely matter. Resolution Sought I would like the installation in my attic and then to fulfill their part of the contract.

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