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Afordable Plumbing Co. complaints

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7040 Bumpy Lane
Las Cruces, NM 88012 | Get Directions

(575) 527-4699

https://affordable-plumbing-an...

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Total Amount in Dispute:
$160.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Afordable Plumbing Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Afordable Plumbing Co.

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9/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $159.76 Amount Settled: $0.00

Customer Complaint

7/28/2022

Called to get my ac serviced due to it not working due to condensation accumulation , set up appointment for July 1st they didn't show I called twice they let me know on second call at 4pm they weren't going to make it till next day on July 2nd the technician showed up and confirmed the water accumulation took out some water was here like 30 minutes asked for payment and told Mr. the Ac system is not working because it needs to completely dry off it might take 1 to 2 days let it run so it can start working again. Waited and the Ac still not working called a handyman and he came through the ducts he stuck in a hose and found a lot of water accumulated in the ac and ducts expelled all that water as soon as he got that water out the Ac started working no need to wait 1 to 2 days for it to dry like the licensed experts on Ac told me. I called and complained they told me they couldn't refund all my money but that they were sending me 70.00 dollars in a couple days by mail nothing has been refunded as of 07/26/22. Resolution Sought I would like a complete refund. As I stated to them when I called the service they provide could be compared to me taking in a vehicle to a dealership service department to fix it because it's not working, then having a technician look at it give back to me and telling me there's nothing wrong with the car just have to wait until the car feels like it wants to work again.

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