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After5 Clothing complaints

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111 East Third
Dayton, OH 45402 | Get Directions

(937) 401-8088

http://www.shopafter5clothing....

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Total Amount in Dispute:
$69.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against After5 Clothing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against After5 Clothing

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1/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $68.99 Amount Settled: $0.00

Customer Complaint

1/3/2024

I placed an order on October 29th, 2023 for the "Tisha Dress". On November 16th 2023, I emailed After5 because I had not received the product I ordered. I received an email on November 16th, 2023 stating that they were experiencing delays and that I would receive an email with a tracking number within 24-48 hours. Then I received another email from After5 on November 19th stating that my order "went order out yesterday, I should see an update between now and Monday". As of December 1st, 2023 I still had not received my order, so I followed up with another email requesting the status of shipment. I received a response from After5 on Dec 4th, 2023 informing me that "remaining orders will be updated by Tuesday" which would have been Tuesday, December 5th, 2023. To date, I have not received my order. Also, when I track the order, via USPS, from the option provided at the After5 website, it states that it's a "Pre-Shipment, USPS Awaiting Item, November 3, 2023". So there has been no movement nor update on this item, on the USPS website, since November 3. Fyi, the USPS tracking number is: 420080969300110944102590958370. there has been no update nor movement on my package. To summarize I sent an email to After5 on November 16th, December 1 and 4th and to date I still have not received what I ordered and the item is already paid for. I've placed numerous orders with this company in the past and have never had this experience but customer service and factual communication is key to ma Resolution Sought A refund.

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