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Agape Pet Services complaints

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19712 Shepherdstown Pike
Boonsboro, MD 21713 | Get Directions

(301) 432-0431

http://www.agapepetservices.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Agape Pet Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Agape Pet Services

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1/26/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/10/2022

They overlooked part of my order (the most important part). I wanted a nose print and fur clipping of my dog that had passed. They cremated him and then saw they didn't complete my requests. Extremely disappointing they can't read what is supposed to be done. They "overlooked" that when they saw what urn we chose. But it's okay don't worry, they are refunding me the $32 for that item. Because $32 dollars fixes the lost sentimental value and memorial tattoo that were going along with it. Resolution Sought Not sure they can fix it. 100 refund not only on that item, but the urn and all services provided.

Company Response

1/20/2022

I have personally talked to the owner, since all of this had went down and I am actually currently waiting to hear back from them as far as what they would like to do going forward here, but everything is taken care of with the owner.

Customer Rebuttal

1/26/2022

We are awaiting their response back, but currently we are satisfied with what they have told/offered us.

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