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Agero, Inc complaints

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400 River's Edge Drive
Medford, MA 02155 | Get Directions

(781) 393-9300

http://www.agero.com/

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Total Amount in Dispute:
$5,003.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Agero, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Agero, Inc

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10/30/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,003.40 Amount Settled: $0.00

Customer Complaint

10/4/2023

Good afternoon, My name is Richard "Ricky". On the afternoon of 6/3/2023, my car was parked in an open, pay to park lot in downtown Memphis, Tennessee. When we returned to the lot, we found our car with the sunroof busted, a screwdriver in the front seat and a non functioning vehicle (electronics would not work, keys did not work, no lights, etc). The police were called & a report was filed. They were able to retrieve fingerprints from the exterior passenger side of the car & I have the police report from the incident. I called our insurance hotline and a tow truck was dispatched since the car was not drivable. The tow truck arrived and we stayed to help. The driver drug the front bumper on the concrete while attempting to load multiple times. We requested the car be transferred to Desoto Auto Body. I received a call Monday morning from this repair shop stating that they instructed the driver to take elsewhere and that they never accepted the vehicle, so the driver left it unlocked with the keys in their open public parking lot out front with no protection. It rained over the weekend & caused damage to the interior. The vehicle was In their care & was left unprotected & unsecured without our knowledge. I have video of the loading process & damage caused to the bumper. They are finally agreeing to pay for the bumper but I was told on Friday that they deemed the interior damage to be my fault. I have video/pics, repair quotes & police. Resolution Sought Agero to pay for the damage that resulted from their actions.

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