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Agora Realty Group Sales Division complaints

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31 N Locust Street
West Carrollton, OH 45449 | Get Directions

(937) 520-9200

http://www.agorarealtynow.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Agora Realty Group Sales Division closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Agora Realty Group Sales Division

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11/1/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

10/10/2023

My boyfriend died in December of 22 and ever since then they had discriminated against me when I'm disabled. They would not do anything to the house. The bathroom floor was really bad cause the shower head wouldn't stop leaking at all. They always harassed me. They had told my payee if they would know we was disabled they wouldn't have rented to us even though we had sent our social security paperwork. Resolution Sought Pay me all the money back I had paid them.

Company Response

10/25/2023

Hello, Miss Reed is a former tenant of ours. She was evicted for not paying her rent for the last several months. Her utilities were also shut off due to non-payment which is a violation of her lease document. Agora Realty Group has no knowledge of Miss Reed's disability and would never discriminate even if we had known. We do not and would not harass our tenants. We simply asked Miss Reed to keep her yard mowed and to pick up the trash because we received a violation notice from the city. When Miss Reed failed to mow the lawn and pick up the trash Agora sent someone to do it for her and charged her accordingly. There are no funds due back to Miss Reed. She actually owes a substantial amount of money to Agora Realty Group for non-payment of rent.

Customer Rebuttal

10/26/2023

They did know me and my husband and son was disabled we had showed them the SSI award letters

Company Final Response

10/30/2023

Regardless of whether Agora Realty Group knew of any said disability, we would NEVER discriminate against our tenants or anyone else. We are happy to assist with reasonable accommodations when requested. There were no such requests made by Miss Reed.

3/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/15/2023

I am being evicted for not having all off some rent money I payed $533 dollars This month the owner is pad locked a lot the of the tenants out of the apartments I don't feel that I should be put out when I payed money this month,1436 Yankee drive Resolution Sought I want my $533 dallors returned to me so I can move

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