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Agua Caliente Casino Resort Spa complaints

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32-250 Bob Hope Drive
Rancho Mirage, CA 92270 | Get Directions

(888) 999-1995

http://www.sparesortcasino.com

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Agua Caliente Casino Resort Spa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Agua Caliente Casino Resort Spa

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1/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

12/19/2022

Hi I often come to your casino. I was in their tonight minding my business playing the machines and some lady I don't know comes to my machines starts screaming to play another machine. As the nice guy I am I listen to her. I wasn't paying much attention to what was going on. I don't know if I dropped money or blew it in the machine I was so annoyed by her excitement telling me I'm going to win on another machine so the nice guy I am I listen then I noticed my money was gone so I'm irritated broke and in happy with my losses. I lost 700.00 tonight and I'm not very happy with the screaming lady telling me how to play my money on another machine. I was so annoyed it ruined my night and I'm too much of a nice guy to tell her to shut the f**k up or punch her in the face I'm so angry right now. I'm usually ok with being a loser but tonight wasn't the night is their any way you can do me the favored and reimburse me with free play or something. I don't normally use the card besides I don't know how it works but I'll be on camera. My sister she works their. Not to bring her into this but just so you can identify me if need be please and thank you maybe some free play a free room for a night something. I feel as if I waisted my night and not enjoyed it like most days. Please and thank you sincerely. Years ago I pretty sure u won a jack pot and wasn't sure the lady behind me with white poofy hair Resolution Sought Reimburse me if they can with free play or my money back I'm not a happy camper please and thank you 8 or 9 years back I was on my way out the door after my screen said wait for attendant security asked me if I was sitting in the seat wear a older lady jumped up and took it after I got up from chair. I said it's ok she can have the seat. Security surrounded her I always wondered did u win the jack pot or something I left broke but I had red shirt blue hat I was embaresd of in fraction on my fac

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