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Aguilar Fence complaints

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1001 Fannin Street Suite 1700
Houston, TX 77002-6799 | Get Directions

(210) 264-2508

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aguilar Fence closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aguilar Fence

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8/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

6/17/2022

This crew robbed me. I paid them in cash for two fences and spent close to 14,000. NO 1099 no questions. They quoted me additional pricing to install a gate and half small gate in the box for another 1400 PLus Labor. We had a VERBAL CONTRACT to build a malll mailbox, for 200. It quickly changed to 500 bucks. You can plan on two things I will report the cash income to IRS with a 1099. I was very generous to give cash NO QUESTIONS>. Second, my son is An Austin Attorney, I will will sue for the entire amount of the fence, unless this matter is settled. Resolution Sought REFUND ALL THE CASE. Consider this a 10 Day demand. And I am tempted to file a police report.

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