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Agustin Fencing Inc. complaints

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3810 Campbell Creek Place
Plant City, FL 33565 | Get Directions

(813) 727-7551

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Total Amount in Dispute:
$4.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Agustin Fencing Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Agustin Fencing Inc.

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2/14/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3.60 Amount Settled: $0.00

Customer Complaint

1/26/2023

They put a sliding gate in my property and they did not install it right then he didn't put the cement they supposed to not professional at all and I need to get it redone or give me a refund back. I've been trying to contact them and they don't answer their phone. They been putting me off they say the beginning of the year and it's already the 24th and they still hasn't reply. Resolution Sought Do it right or give me my money back.

Company Response

2/7/2023

I understand your concern but from what I know one of my guys were out there already. He spoke with you and awnser all your questions and he give you a date that he was going to return to fix the problem which he did.

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