Find a reputable business?

Complaints and Resolutions

AIG Insurance complaints

Read Complaints File Complaint View Full Report

530 South American General Center
Nashville, TN 37250 | Get Directions

(800) 888-2452

http://aig.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$507,007.00

Total Amount Settled:
$917.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

12 complaints against AIG Insurance closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
6	Unanswered

12 complaints against AIG Insurance

Sort by

1/28/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/26/2024

Myself, my wife, 2 sons ages 3-5 and mother in law were on a flight with Brussels airline on March 12th-13th 2020 from Ghana accra to Warsaw Poland. As I was speaking with the flight attendant with the dark brown hair, the other male flight attendant who my mother in law previously asked for help came from behind me and punched me in my face. I then jumped over my seat in order to get to the aisle so that I could address this flight attendant who just punched me in the face. While trying to get to the flight attendant who punched me, I was then grabbed by 4 to 5 male passengers. These passengers were holding me. We have been trying to reach out to AIG for 3 years about an attack that took place on a plane. AIG is the insurer for the airline where this attack took place. AIG have been trying to pretend that this attack never took place. I want to speak with a decision maker from AIG so that we can get the names of the people who assaulted me. I also want copies of the witness statements from the people that the airline took statements from. I want the names of the plane staff members who assaulted me. I have called AIG on more than 30 occasions and after I presented AIG with the proof of my attack, all of the representatives told me that they are not allowed to speak with me and that they have been directed to hang up on me. And they just hang up on me. We as a family are still struggling and suffering from this attack and I am still suffering as a result of my broken ribs. Resolution Sought Payment for trauma counseling that we have yet to receive from this traumatic incident because we have been unable to pay for it .

Company Response

1/28/2025

As an initial matter, we note that this claim has been resolved. On December 16, 2024, payment was issued via wire transfer to Mr. Nottage's bank account in the amount of $1,956.25, for the cost of the cost of Mr. Nottage's unused flight under the Trip Interruption benefit and in the amount of $289.00, for medical expenses incurred due to the injury under the Medical Expense benefit.

9/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $76.12 Amount Settled: $0.00

Customer Complaint

8/13/2024

This is a pension/annuity account that was my mom's. Usually the check would be deposited in my account but I had to close my account due to it being compromised. I called the company in January to let them know to mail all future checks to my address. I get checks quarterly and it took them until May to mail my January check. Now they are not mailing my June 26th check telling me they have escalated it and I've been calling every week. I have another check due next week and of course I'll have a problem with that to. I spoke with supervisor Christine ID #61-0061 on 8/5 and I called today and they said nothing has happened with my claim since August 1st. Resolution Sought I would like this company to mail out my checks on time, without having this incompetence. All I want is my checks mailed. I have 2 more years of checks to go and I do not want to continue to allow this company to hold my money.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile