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AIG Insurance complaints

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530 South American General Center
Nashville, TN 37250 | Get Directions

(800) 888-2452

http://aig.com

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Total Amount in Dispute:
$13,732.00

Total Amount Settled:
$917.00

Complaint Experience

64%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

14 complaints against AIG Insurance closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
4	Unanswered

14 complaints against AIG Insurance

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12/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $258.00 Amount Settled: $0.00

Customer Complaint

11/13/2023

I was told that my daughter was still on my policy at the age of 27 and suppose to been off my policy at the age of 25 and they didn't take her off. The person I talked to when she was 25 sent me a paper to fill out. I fill it out and sent it back and they say it was the wrong paper. How would I know what was wrong or right?! They're the ones who sent it to me! They emailed me another form to fill out to requested remove the child term rider. Saying that I only paid 258.00 for those 2 years over. Now they refuse to give it to me. I been in this insurance for 27 years. I just want my refund that they promised me. I can tell you a lot more but it don't have a lot of space for me to write in everything. This is not fair. Resolution Sought To give me my refund that they promised me. That the only reason I fill out the requested remove the child term rider to get my refund.

11/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $135.00 Amount Settled: $0.00

Customer Complaint

10/18/2023

This company claimed my policy was canceled, spammed my phone telling me it was canceled, and then charged my bank account anyway causing an overdraft fee. Now they're ignoring me requesting my money back. Resolution Sought I want my money back, and I want them to never contact me again. I want nothing to do with their company.

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