Complaints for Air & Water, Inc. in Santa Ana, CA

1100 South Linwood Avenue Suite B
Santa Ana, CA 92705 | Get Directions

(800) 734-0405

http://www.air-n-water.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of shipping and defective merchandise complaints. Some customers complain that items purchased arrive late or the company fails to ship merchandise at all. In other cases complainants allege items are delivered in defective condition are damaged during shipping or that used merchandise is sold as new. Some customers claim that components received are missing parts or arrive without warranty paperwork. Most complainants report difficulty with exchanges or refunds claiming that the company asks them to wait several weeks without giving the option of a refund.~~The company responds to some complaints by explaining their policies issuing call tags for merchandise pick-ups or in some cases issuing refunds or partial refunds.

Complaint Closing Statistics

0 complaints against Air & Water, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Air & Water, Inc. complaints