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Air France USA complaints

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125 West 55th Street, FL2
New York, NY 10019-5384 | Get Directions

(212) 830-4000

https://wwws.airfrance.us/

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Total Amount in Dispute:
$1,778.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Air France USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Air France USA

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,778.00 Amount Settled: $0.00

Customer Complaint

3/17/2023

I'm having trouble getting my refund from Airfrance Airlines. I have received some vouchers that have expired but at this point I want a cash refund.This trip was dated 04/2019, but do to the pandemic it was cancelled by Air France. My booking reference code is U7BMJT I have contacted the airline, and they say they are going to refund my money but nothing to this point. I have been unable to fly in time limit that the vouchers are valid. Please help! Resolution Sought Please give me my refund. I have also sent a complaint to DOT DEPARTMENT OF TRANSPERTATION) SENT IT IN ON 01/04/2023

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