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Air India complaints

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5757 West Century Blvd Suite 303
Los Angeles, CA 90045 | Get Directions

(310) 338-8484

http://www.airindia.in

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Air India closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Air India

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6/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

5/30/2024

My complaint against Air India is below. I booked an Air India ticket from my agent to go to India. My flight was on 16 April San Diego to New York and New York to Mumbai and Mumbai to Rajkot. My flight from New York to Mumbai was delayed by 3 hours. Due to this I could not get the connecting flight from Mumbai to Rajkot which was on 18 April at 4.05 pm. So Air India gave me a flight ticket of 6.35 a.m. on 19 April so I had to stay overnight in Mumbai. Which was up to 14 hours. Air India gave me a hotel for a night stay. This hotel was so horrifying that a lady of 53 years old, could not stay in this hotel, not feeling safe to stay in this hotel, I took a taxi with my luggage in an hour and went back to the Airport. I had to stay at the Airport all night. Mentally and physically I was very upset due to delays and horrifying hotel stay. Although I was a single woman traveling, the staff of Air India did not care to give me an appropriate hotel to stay. Air India staff's behavior was totally unprofessional and unreasonable, no one cared about me. My experience with Air India From New York to Rajkot was very devastating. Thus I reached Rajkot from San Diego in 65 hours with a lots of mental stress and physical problems. Now, talking about my return journey. My flight was from Rajkot to Delhi, and from Delhi to San Francisco and from San Francisco to San Diego. My flight from Rajkot Resolution Sought Compensation/Refund.

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