Complaints for Air Ride Moving & Storage, Inc. in Granada Hills, CA

11264 White Oak
Granada Hills, CA 91344 | Get Directions

(818) 832-1270

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are serious.

Complaints generally allege failure to honor moving quotes or estimates. Complainants allege the company fails to disclose additional charges until after items are loaded or being moved and then demands full payment of additional charges before they will release the goods. Other complainants allege damages or missing items, difficulty obtaining claim settlements and dissatisfaction with customer service.

The company responds to many complaints by explaining the additional charges are a result of additional items added to the move and by stating the complainants were informed of the additional price and signed a new contract or change order before any services began. The company responds to complaints relating to damaged or missing items by agreeing to send a claim form or stating they will process the claim in accordance with the contract.

Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Air Ride Moving & Storage, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Air Ride Moving & Storage, Inc. complaints