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Air Style complaints

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8357 NW 66th Street
Miami, FL 33166 | Get Directions

(888) 886-5863

http://www.airstyle.co

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Total Amount in Dispute:
$210.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Air Style closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Air Style

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3/5/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $209.98 Amount Settled: $0.00

Customer Complaint

2/2/2023

I Purchased two airstyle pro and want to return them but the company wont call me back or email me back. I've called many times goes to voicemail. no return email. there is a 60 day return policy. I'm not sure the business is legit. Address came from 8357 NW 66th St. Miami Florida 33166. The phone number to this business is (888) 886-5863 - hello@airstyle.co. Resolution Sought Return the product and get money back.

Company Response

2/20/2023

Hi We are really happy to assist all of our customers, however last week we had an issue with our system for calls and emails. But all of our channels are working perfectly now. We are glad to process your refund now.

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