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Airlinehelpdesk.us complaints

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2602 Starlight Valley Street
Henderson, NV 89044 | Get Directions

(888) 688-5325

http://www.airlinehelpdesk.us

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Total Amount in Dispute:
$637.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Airlinehelpdesk.us closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Airlinehelpdesk.us

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5/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $636.80 Amount Settled: $0.00

Customer Complaint

4/7/2022

My father died in July. In order to get a refund for my Alaska flight, I had to go through this company and pay $90 to be refunded my $ 246.80 leg of the flight. I went to try and use these funds with the company in question on Monday 4/4. I was told he needed to talk to someone to clarify something, but that someone would reach back out to me in 24 hours. I didn't receive a call after 24 hours and called the company back. The woman I subsequently spoke to said that she wasn't able to honor the price from the ticket from the night before and wasn't able to clearly explain why they weren't able to process the transaction last night. The operator hung up on me when I insisted on understanding what the issues were from the previous evening. I called the company back and they gave me a number for the "escalation team". That number was for Jet Blue. I waited an hour to speak to someone only to be told I was likely given the wrong number. I tried to call airlinehelpdesk again, but received no reply after that time. Resolution Sought Given the time and effort I have tried to use these funds and the fact that the ticket I wanted to purchase has increased exponentially, I would like to be reimbursed for the $ 246.80 unused funds, the $90 I had to pay back in July to use the funds at a later date which this business was unable to reasonably accommodate, and another $300 for the hours I wasted trying to get this sorted.

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