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Airmoto complaints

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1809 West Frankford Road, Suite 160
Carrollton, TX 75007 | Get Directions

(214) 220-2000

http://www.getairmoto.com

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Total Amount in Dispute:
$341.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Airmoto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Airmoto

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5/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $340.67 Amount Settled: $0.00

Customer Complaint

3/30/2022

I paid $340.67 to order air pumps for my grandchildren so if they have a problem with flat tire they can drive without going to gasoline station to fix the flat tire. I returned the air pumps to Airmoto co. in Corrollton, Texas and the products were delivered to them according to my post office in my City of Oak Forest, IL. I wanted my money to be refunded to me, but thru letter and messages thru my internet,but they are not refunding my money. I called them many times, but I only listen to voice messages not actual person. Please help me to get my refund. Resolution Sought Please ask the company to refund my money of $340.67. I returned the products to the co.,without opening the small box that they sent to me. The post office did not give me a receipt when I returned the box, because I was told by the post office person, that no receipt is needed because the box was not opened.

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