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Airport Marina Honda complaints

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5850 West Centinela Avenue
Los Angeles, CA 90045 | Get Directions

(855) 473-2045

http://www.airportmarinahonda....

Sales: Mon.-Fri. 9am - 10pm; Sun. 10am - 9pm
Service: Mon.-Fri. 7am - 7pm; Sat. 8am - 5pm

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Total Amount in Dispute:
$5,473.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Airport Marina Honda closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Airport Marina Honda

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7/21/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,473.00 Amount Settled: $0.00

Customer Complaint

7/6/2022

I Purchased a Honda Accord in February of 2021, this car never worked with my I Phone 13, after several attempts to fix the problem, I decided to trade it in for an 2022 Honda HRV Sport on April 23,2022. After a few days the Air Conditioner was not working and my phone was not pairing with this Vehicle. They said the Freon was low, and they claimed that the phone is pairing. I have been back and forth with this problem with my phone since day 1. The Air Conditioner, they found a leak in the hose. It was repaired and is working. I have filed a complaint with Honda's Corporate Office, wrote letters to the president in Tokyo, and cc a copy to Corporate in Torrance via registered mail. I have spoken to the Sales Manager, Corporate, and the Service Manager. To No Avail, The problem with the phone still exists. I was told on Friday July 1st by the Service Manager that he would reach out to his boss for a solution and call me. At this point I am requesting that if they don't solve this issue, I want a Full Refund of my Down Payment, which was my 2021 Honda Accord. They are not informing their customers of this problem with the I phone 12 and 13 not being compatible with their Vehicles. I find that to be unacceptable, yet they continue to sell these vehicles. It pairs at the Lot, but the next day it disconnects and it displays "No Phone Connection " This is a Serious Problem That Needs To Be Addresses ASAP. Resolution Sought Refund me my Entire Down Payment so I Can Go Purchase A Vehicle That Is Compatible with my I Phone 13.

Company Response

7/8/2022

In response to this customer summary, diagnostics procedures were necessary and provided by the manufacturer in which the technician needed to apply. Repairs are in process.

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