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AIS Portfolio Services, LP complaints

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4515 North Santa Fe Avenue
Oklahoma City, OK 73118 | Get Directions

(888) 455-6662

https://www.americaninfosource...

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Total Amount in Dispute:
$45,487.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against AIS Portfolio Services, LP closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against AIS Portfolio Services, LP

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10/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $37,000.00 Amount Settled: $0.00

Customer Complaint

9/14/2023

I sent my paperwork to have my vehicle loan reaffirmed, a month later I called the court to make sure it was filed with the court they said they never received it so I called AIS 2 weeks ago and they said they received it Aug 31 but they couldn't file it because there was a "deficiency" that needed to be fixed. So I got mad that they never sent it back to me or communicated that with me so I could fix it. I they asked for my email address so they could send it to me so I gave it and a week later I still hadn't received it. I called and they said it was sent but I had them confirm my email address and it was spelled wrong. He took down my email address again said they would send it. I still had t received it after a few days so I called back and they seemed like I never called before. He told me he would escalate it and have them send it. It's been 2 days and I still haven't seen it. If I don't get that paperwork to the court in 3 weeks I could lose my vehicle and that would really screw me over. There must be a lot of incompetence at this company. I would give 0 stars if I could Resolution Sought I would like my paperwork so I can fix it and file it asap so I don't lose my vehicle

11/22/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $8,487.32 Amount Settled: $0.00

Customer Complaint

10/18/2021

I filed bankruptcy this year, I sent the car paperwork back to my lawyer that car be voluntary surrender with no penalty to Ally's. I called company to make sure they pick up car at the location and they keep saying of numbers time they didn't get paperwork from my lawyers office or from me, at one call I ask to speak to a supervisor and he would not get on phone talking in background what I should do, when case was fully close they email me paperwork I sent before saying I didn't meet deadline to keep the car and I have to file paperwork in court. Resolution Sought Not to put this account on my credit because paperwork and calls of numbers time deadline was meet.

Company Response

11/10/2021

After review of the AIS records it has been determined that the file between AIS and Ally has closed. I have reviewed the procedures related to car repossessions with Ally Bank and confirmed that Ms. Baker will need to contact Ally Bank directly in order to arrange a time for her car to be surrendered. Any questions/concerns related to credit reporting will need to be addressed directly to Ally Bank.

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