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Aiseesoft complaints

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Long Beach, CA 90712 | Get Directions

http://www.aiseesoft.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aiseesoft closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aiseesoft

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12/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/1/2023

Crystal Lashelle Lax states legally by law. I didn't make this 49.95 transaction on November 28, 2023. Someone went into my bank account and made this unauthorized transaction on my account. I want my money to appear back into my bank account My credit card ending in 2631. I want a refund return my funds back into my Green Dot account. I never made a purchase with transaction on November 28,2023 with [email protected]. I don't even know what this product is. I called their number (888) 247-1614. Their representative with aiseesoft refuse to note or block the illegal transaction. I asked for supervisor. She refused to transfer me to a supervisor. The representative said she couldn't help me with this fraudulent activity purchase made to their company. So Aiseesoft going commit fraud? When I made them very aware of the fraudulent activity with my bank account Green Dot allowing people to rob me of my money in my bank account without alerting me of any transactions. Instacart cancelled a delivery order. Green Dot refuse to authorize available funds back to my account in the sum of 229.00. Too many hold withholding my money or allowing strange activity to happen with my account without notifying me as their consumers. I called my bank Green Dot to dispute the Green Dot bank representative said she can't help me. They have to allow Aiseesoft purchase pending to go through then for me to call. Resolution Sought Immediate return of my funds. I want to pursue lawsuit if they don't settle for emotional distress to find out money was taken from my account I didn't authorize.

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