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Akh Diesel, LLC complaints

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2619 Gillis Road
Mount Airy, MD 21771 | Get Directions

(301) 331-5738

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Total Amount in Dispute:
$850.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Akh Diesel, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Akh Diesel, LLC

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11/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $850.00 Amount Settled: $0.00

Customer Complaint

10/12/2022

Contacted Keenan Hopple for his mobile service. To swap a new motor on my truck. Half done and he broke something on my clutch also lost the thermostat housing so he said he couldn't finish the job until I got one. Well I did and now he refuses to come and finish the job. He was already paid in full even after raising the price from $500 to $800 with out my consent. And my truck still not fixed. Resolution Sought Finish repairing my truck.

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