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Akimbo Cards complaints

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12500 San Pedro Avenue Suite 120
San Antonio, TX 78216 | Get Directions

(210) 526-0155

http://www.akimbocard.com

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$100.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Akimbo Cards closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Akimbo Cards

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2/15/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $100.00 Amount Settled: $100.00

Customer Complaint

2/4/2022

I received my Covid-19 Booster shot on December 22, 2021, in NYC location Essex Crossing (which is considered through NYC). NY mayor DeBlasio approved Booster shot incentives (Debit card) from Dec 21 - 31,2021. I contacted by phone Akimbo customer service on December 28, 2021 and requested a physical card be mailed to my home address. (I couldn't understand how to use the "virtual debit card" so that's why I requested a physical card mailed to me. I still have not received the card in my mailbox. Resolution Sought I want the physical $100.00 debit card mailed to me at my home.

Company Response

2/15/2022

I checked mailbox on the morning of 2/6/22, and the akimbo card was there. I have activated it and hope no further problems using card. Thank You Very Much for your time!

1/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/3/2022

My husband and I went to get vaccinated my and you receive to incentivize of 100.00 per person. We were told the would be available in the morning but in the morning the finds were still not there. We couldn't go online it kept giving error messages and when I got someone on the phone they now are saying 5 days to receive the money now?? My kids had gotten Covid 19 my husband missed a lot of work, we counting on that money to survive. Now they tell me basically there is nothing I or anyone can do? This has been a total nightmare and no one wants to help us. I've never herd of an incentive prepaid card with a deposit in August then a reversal in September? Resolution Sought What I would want to happen is to receive the money that we are owed that's it! I need to take care of our family and not taking the fact that I expected what they told me to be true. Not be totally stuck because of some reason or another.

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