Find a reputable business?

Complaints and Resolutions

Akron Auto Clinic complaints

Read Complaints File Complaint View Full Report

937 West Bowery Street
Akron, OH 44307 | Get Directions

(330) 434-9740

https://www.akronautoclinic.co...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Akron Auto Clinic closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Akron Auto Clinic

Sort by

12/21/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

12/7/2022

Yes I am a Disabled Veteran from Akron Ohio I took my Brother's Car to Akron Auto Clinic to get a Fuel Pump installed. I was told it would be done asap there never called I called and they said needed Lock Ring to Remove Old one which they didn't and sent You tube explaining that. He Called me back Said pump Was damaged and needed another one. So they did abousoulty Nothing the Back Seat was already out so the Fuel Pump was right there. He called me and Explain it to me saying he had to Go on what his employees said. Mind you he also said he took his Tools and Quit. So right there he is giving excuses and before we even started I asked him to just be Fair with me. And being Greedy because that's the way I see it he told me I Had to Pay 97.50 More with the 50 Dollars deposit right At 150 and what is really Sad he JASON said he Was a Christian and Didn't do business like That. When apparently he Was not going to be fair and forgot I fought for His Freedom that didn't matter to him just the Almighty Dollar was all he really Cared About. I Advise All Veterans to Stay Away from This Garage and if he Did it to Me He will do it to You. And I want the Money he Stole From Me. Resolution Sought I just want the Money he Stole from me. And yes he definitely did or I would never in a Million Years Say That. My Question To JASON is I wish that my Shoes were on Your Feat. And Seriously GOD Hates Ugly.

Company Response

12/8/2022

This issue has been resolved with the customer.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile