Complaints for Al & Sons Appliance in Anaheim, CA

8341 East Starcrest Court
Anaheim, CA 92808 | Get Directions

(818) 888-0703

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege price gouging on service call fees, labor rates and parts. Customers complain they are verbally told there is a $25 service call charge, but are invoiced $100 or more when repairmen took as little as two minutes to change a knob, or fuse, to correct problems. Other complainants allege repairs performed do not correct problems, or that problems are misdiagnosed, causing unnecessary repairs. A few complain the company fails to honor their warranties, or that the company intentionally overcharges senior citizens. The company responds to most complaints by advising that in order to operate, they incurr considerable overhead expenses. They state that it is necessary to charge the prices to offset their operating expenses. They also contend that customers are made aware of charges before work is performed. Some complainants dispute the company obtains authorization before performing work. They contend, they are told nothing until after work is performed. A few complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Al & Sons Appliance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Al & Sons Appliance complaints