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Al Piemonte Nissan, Inc. complaints

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1600 West Avenue
Melrose Park, IL 60160-1318 | Get Directions

(708) 343-3800

http://www.apnissan.com

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Total Amount in Dispute:
$1,017.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Al Piemonte Nissan, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Al Piemonte Nissan, Inc.

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7/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,017.14 Amount Settled: $0.00

Customer Complaint

6/8/2022

Hello I brought a Nissan 2018 Rogue Sports truck in 2021 of October in May my air conditioner started blowing hot air and the windshield whipping field all can out took it to Al Piemonte they said both cooling fans went out and they claim I don't have a warranty to cover I took it to a local shop and they said I had only one cooling fan Al Piemonte was charging me 1200 to fix the cooling fan 330 for my brakes and 1600 for my 2 front tires local shop says everything else is find and also stated that my cooling fan should have not went out so soon I had the truck for 7 months with only 23000 miles on there and I'm having to pay for a cooling fan labor to fix it and I am paying 649 a month (on time) for the truck and I can't drive it. The truck was sold to me and I don't appreciate having to pay for parts when only having the truck for 7 months I should of still had a year warranty Resolution Sought I would like for them to refund

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