Complaints for Alamo Engine Specialist in Montclair, CA

4210 Hold Blvd.
Montclair, CA 91763 | Get Directions

(909) 670-2400

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complaints allege dissatisfaction with repairs that failed to correct problems, failure to honor warranties or repair estimates, and lack of customer service. Some complainants allege the company caused additional damages during repairs; failure to pay for vandalism and theft that occurred while the vehicle was in the company's possession, and improper diagnosis of problems. One customer alleges, while the company had possession of their vehicle they put 600 miles on it without authorization and got into an accident but failed to pay for or repair damages. The company responds to some complaints by making repairs, denying allegations that they don't honor warranties, offering additional repairs at no cost to the customer, and in a few cases, settling disputes concerning the cost of repairs.

Complaint Closing Statistics

0 complaints against Alamo Engine Specialist closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Alamo Engine Specialist complaints