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Alamo Rent A Car complaints

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600 Corporate Park Drive
Saint Louis, MO 63105 | Get Directions

(888) 233-8749

http://www.alamo.com

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Total Amount in Dispute:
$2,311.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Alamo Rent A Car closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Alamo Rent A Car

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5/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $677.00 Amount Settled: $0.00

Customer Complaint

4/9/2024

Rental company gave us a faulty car, brakes were scrubbing and screeching. Called to get another rental, multiple times, was hung up on numerous times (3-4), car refused to escalate calls, another rental was offered and an appt set up, when called to let Alamo know that we were on the way to exchange cars, they stated no rentals were available in all Dallas bc of solar eclipse. 4 lives were in danger because of a faulty vehicle, if the brakes stopped working completely, our lives would be lost. Resolution Sought FULL REFUND

1/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/26/2023

Dear National Rental, I am writing to express my extreme dissatisfaction with the service I received from your roadside assistance department on 12/20. I recently encountered an unfortunate accident that was not my fault, and the whole experience has been nothing short of frustrating and disappointing. After contacting your roadside assistance, I was provided with an estimated arrival time of 2 hours for the tow truck. However, it has now been 6 hours since that initial call, and the tow truck has yet to arrive. To make matters worse, I have been receiving continuous updates stating that the tow truck is only 20 minutes away, which has proven to be entirely inaccurate. Not only am I stranded in a rental vehicle that I cannot start due to the accident, but the outside temperature is 40 degrees, making the situation extremely uncomfortable and potentially dangerous. This prolonged wait time without any concrete updates or assistance from your team is completely unacceptable. I sincerely hope that you address this matter with the urgency and seriousness it deserves. I trust that you will take the necessary steps to prevent such incidents from occurring in the future and restore my faith in the quality of service National Rental claims to provide. Update- tow truck took 7 hours to get there… Uber/lyft never showed…I had to walk 5 miles to the nearest hotel……it was 40 degrees outside Resolution Sought I was in an accident and they did nothing about it. Left me on the side of the road…I don't know what I can do but I'll figure out something..I have text messages saying the tow truck is 20 mins away…30 minutes away to the point where I just gave up and started walking

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