Complaints for Alamo Toyota in San Antonio, TX

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Alamo Toyota

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1/15/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,100.00 Amount Settled: $0.00

Customer Complaint

12/30/2022

Oil changed at BMW and diagnostic leaking oil pan. Recommend to take back to dealer where I purchased. Toyota is going to replace oil seal ( under warranty). Michael Lingan says valves need replacing. We will charge you$1100.00 not labor. Talked to manager: Justin Erfurth not to worry that they will have it fixed. Since two weeks ago it need back reliant light replace and they still haven't got it replaced. As I notated them that a campus police stop me to give me a warning. I still don't have nothing resolved. I'm stress out& needed to go see my Dr. ( if needed going to leave this lemon vehicle,Toyota sold me even if it ruins my credit) Resolution Sought To replace all parts& labor good. For me to have a good running vehicle were I will not be stranded because of mechanical issues!

Company Response

1/2/2023

We have already addressed her oil leaks under the extended warranty that she purchased. The valve cover gasket was one of the leaks addressed, which is the valves to which she referred. The taillight is on order through BMW and she will be called and notified upon its arrival. The charge will be taken care of by our dealership as a customer courtesy as this was an item she said that she claimed she had previously notified the salesman of but that we had no record of. ETA for the taillight provided to us by BMW was 2-3 business days.

Customer Rebuttal

1/10/2023

Yes oil gasket was fixed. But the rearligh has not been fixed, they ordered. I took in thet told(Toyota) was the wrong light. I told Mr.Michael that Vehicle has a squeaking sound when I turn to the right direction. They checked it an said: It was wear& tear issues. I picked up the vehicle on 1/09/23. The motor light turned on. Called Justin Erfurth next day and notified him, that I have been having so much problems with this vehicle, so frustrated &unsatisfied

Company Final Response

1/12/2023

BMW provided us the incorrect part. Correct part was once again ordered and arrived first this morning and has been confirmed to be the right part. Customer is being called to have the taillight installed. Squeaking noise is was a new issue and not related to the previously mentioned repairs but can be diagnosed and discussed when returned for taillight installation. Not sure what motor light the customer is referring to. No warning lights were present at time of sale, nor during or after the repair of the oil leak. We are more than happy to look at which light is on and try to address.

2/16/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $2,000.00 Amount Settled: $2,000.00

Customer Complaint

3/29/2021

I purchased a Nissan Juke from Alamo 410 on August 29, 2015, at the time I purchased Gap insurance the vehicle through security service Federal credit Union, I refinanced the vehicle later through Randolph Brooks Federal credit Union and he also purchased gap insurance through them the amount of my gap insurance that I have purchased through Alamo 410 should have been refunded to me. the dealership closed and was no longer there however I wrote numerous letters and contacted numerous individuals at Alamo Toyota off of 1604 and 281 this was back in March of 2017 I was supposed to have made it proof from security service that the vehicle have been refinanced which shows I did not owe anything to security service, who advised me I would need to get the refund directly from the vehicle dealership it is now 2021 the original request was sent back in 2017-2018 again 2019 ,2020 written letters were mailed to the finance department attention someone named Gloria. It is now 2021 5 years later and I still don't have my refund. The personality spoke to on the phone was always very rude and obnoxious. Resolution Sought I am requesting the full refund which I believe was $2,000 back from March of 2017.

Company Response

6/14/2021

Company needs proof of payoff and VIN number.

Customer Rebuttal

2/10/2022

REVISED: Cosumer received a refund check for $1350.00. Consumer provided copy of the pay off letter to Business Consumer Allinace which will be forwarded to Alamo Toyota. Copy of letter sent to BCA Files. Consumer is still requesting a full refund.

Company Final Response

2/10/2022

Company emailed copy of the check that will be emailed to consumer in the amount of $1350.00. Company will mail it to the address on the pay off letter because her address has since changed.

Complaints and Resolutions

Alamo Toyota complaints