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Alamo Toyota complaints

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18019 North U.S. Highway 281
San Antonio, TX 78232 | Get Directions

(210) 494-1604

http://www.alamotoyota.com

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Total Amount in Dispute:
$1,100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Alamo Toyota closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Alamo Toyota

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1/15/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,100.00 Amount Settled: $0.00

Customer Complaint

12/30/2022

Oil changed at BMW and diagnostic leaking oil pan. Recommend to take back to dealer where I purchased. Toyota is going to replace oil seal ( under warranty). Michael Lingan says valves need replacing. We will charge you$1100.00 not labor. Talked to manager: Justin Erfurth not to worry that they will have it fixed. Since two weeks ago it need back reliant light replace and they still haven't got it replaced. As I notated them that a campus police stop me to give me a warning. I still don't have nothing resolved. I'm stress out& needed to go see my Dr. ( if needed going to leave this lemon vehicle,Toyota sold me even if it ruins my credit) Resolution Sought To replace all parts& labor good. For me to have a good running vehicle were I will not be stranded because of mechanical issues!

Company Response

1/2/2023

We have already addressed her oil leaks under the extended warranty that she purchased. The valve cover gasket was one of the leaks addressed, which is the valves to which she referred. The taillight is on order through BMW and she will be called and notified upon its arrival. The charge will be taken care of by our dealership as a customer courtesy as this was an item she said that she claimed she had previously notified the salesman of but that we had no record of. ETA for the taillight provided to us by BMW was 2-3 business days.

Customer Rebuttal

1/10/2023

Yes oil gasket was fixed. But the rearligh has not been fixed, they ordered. I took in thet told(Toyota) was the wrong light. I told Mr.Michael that Vehicle has a squeaking sound when I turn to the right direction. They checked it an said: It was wear& tear issues. I picked up the vehicle on 1/09/23. The motor light turned on. Called Justin Erfurth next day and notified him, that I have been having so much problems with this vehicle, so frustrated &unsatisfied

Company Final Response

1/12/2023

BMW provided us the incorrect part. Correct part was once again ordered and arrived first this morning and has been confirmed to be the right part. Customer is being called to have the taillight installed. Squeaking noise is was a new issue and not related to the previously mentioned repairs but can be diagnosed and discussed when returned for taillight installation. Not sure what motor light the customer is referring to. No warning lights were present at time of sale, nor during or after the repair of the oil leak. We are more than happy to look at which light is on and try to address.

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