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Alaska Airlines complaints

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19300 International Blvd.
Seatac, WA 98188 | Get Directions

(206) 433-3200

http://www.alaskaair.com

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Total Amount in Dispute:
$490.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Alaska Airlines closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Alaska Airlines

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10/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $112.00 Amount Settled: $0.00

Customer Complaint

9/19/2024

I was requesting the Alaska Airlines to refund me for the amount of $112.00 for the trouble of not delivering my luggage when I had a delayed flight last May 18, 2024. Cathay Pacific transferred me to ALASKA AIRLINES from Hongkong to JFK Airport then SFO Airport but my luggage was not loaded at Alaska Airlines going to SFO airport my final destination. I filed a complaint report at ALASKA AIRLINES such as REPORT FOR MISHANDLED BAG dated May 18, 2024. I also, send a letter to ALASKA AIRLINES about this complaint but no response. The following is the incident number under Alaska Airlines SFO. # SFOAS44567884 FILE LOCATOR: HSIUBA, BAG TAG #0160462024 Upon delivery of my luggage at home I found out that I lost the following: NEW T shirts souvenir- 2 pieces for $40.00 and lost my TSA padlock on my luggage for $ 6.00 plus compensation for delivery charges of $ 66.00 which should not happened because it was not my fault that my flight was rerouted to JFK airport from Hongkong. Resolution Sought Compensate or refund my money for $112.00 for the trouble of mishandling my luggage and all the items that I lost because of problem in mishandling my luggage.

11/30/2023

RESPONSE: Complaint was not answered Amount in Dispute: $378.00 Amount Settled: $0.00

Customer Complaint

11/6/2023

I have asked for a refund due to unable travel on due date this year. The customer service agent said she was not able to issue a refund because it was an old ticket. No other solutions were given to this matter. However, I am requesting an exception to issue full refund. Resolution Sought I am requesting an exception to issuing full refund,

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