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Alaska Sales & Service complaints

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1300 East 5th Avenue
Anchorage, AK 99501 | Get Directions

(800) 478-9641

http://aksales.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Alaska Sales & Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Alaska Sales & Service

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2/2/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/14/2022

I buy a 2021 Chevrolet Malibu car brand new and my cavalier converter went out and next my heat core went out. I notice when I first got the car there wasn't much heat coming out and once in a while it would blow out cold air and it would get back to warm but the car shop I took it to is asking if anybody put stop leak in the radiation nobody did that they wonder how the heater core got plug and went out this car I have I put many miles on but it's been a lot of problems Resolution Sought I wouldn't mind getting refund for all I spend on this car like I said I did put miles on it

Company Response

1/23/2023

Company states: On the last Service Repair Order with Alaska Sales & Service dated 12/04/2021 none of the issues on this complaint were brought to our attention. All concerns that were part of that Service Repair Order were resolved. At that time the vehicle had 108,591 miles. Alaska Sales & Service no longer owns the dealership. It was purchased by Swickard Auto Group as of 12/15/2021. Contact person at Swickard Auto Group is Mark Cavanaugh, General Manager, 1300 E 5th Avenue, Anchorage AK 99501.

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