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Home Automobile Glass and Windshield Repair Service Albany Auto Glass Complaints and Resolutions

Albany Auto Glass complaints

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404 West Roosevelt Avenue
Albany, GA 31701 | Get Directions

(229) 878-1646

http://www.albanyautoglass.net

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Albany Auto Glass closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Albany Auto Glass

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11/17/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

10/20/2021

On 7/28/21-Appointment with Albany Auto Glass. Repair driver side rear window, Regulator & Motor. $272.92. Upon Leaving, requested assistance after repair. Technicians supposedly "reset", rear window switch. On August 13, 2021-Appointment with Albany Auto Glass. Repair passenger side rear window Regulator & Motor Repair.. Upon Leaving, requested assistance after repair. Technicians supposedly"reset", rear window. Parts & Labor for both rear widows were approximately $75.00 cost variance. Repairs & Replacement was clearly not followed by "resetting or programming not properly performed". Therefore; management stated, I should return on August 17th and Vehicle would be serviced at the Local BMW dealership. The owner, shouted and stated after the Aforementioned services, "DO NOT COME BACK"! On the date promised, I returned, August 17th @ 8:30 a.m. Upon return, the Auto Glass service staff could not show proof or invoice that proved that the AUTO was serviced at BMW of Albany. After contacting the BMW Auto Service Center, there was no services performed (Window Regulator Programming) at BMW of Albany, as stated by Albany Auto Glass Management. Resolution Sought As stated, the Management was very Unprofessional and lacked Customer Service. It is my desire to notify in writing that Albany Auto Glass-Alvany, GA did not take the steps to show any Remorse for falsifying statements. of Services. Would Not provide proof or invoice from the BMW dealership. I paid for all Goods & Services upon departure upon departure. As a consumer, I had every right to test the services after the Repairs. Discrimination was clearly evident.

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Company Response

11/5/2021

Company states: I am Larry Robinson the owner of Albany Auto Glass LLC here in Albany GA. We have received your complaint from Mrs. Carter and would like to respond to her version of events in this complaint. First, she was notified when she scheduled the work to be done to her vehicle that the car would need to be dropped off and left with us for approximately 4 to 5 hours for the repairs to be completed, but she came in the morning of the repairs and notified my girls up front that she would be waiting for the repairs to be completed and she was told that it would be 4 to 5 hours again and she said that was fine. Mrs. Carter also complained about her front door panel having problems when she dropped her car off and I noticed that she failed to mention anywhere in her complaint that we repaired that door for her completely FREE. She is concerned about the price difference in the 2 doors being repaired and that's simple, every part for a vehicle has a different price and the prices charged are reflective of those price differences we have no control over the price of parts at all. All vehicle door glasses and sunroofs have a feature called the Anti-Pinch function, this function make sure that a child cannot have the window rolled up on their arms or their necks and cause serious injury, when we replace the window regulator and motor assemblies on these vehicles the anti-pinch function has to bee reset, some of these vehicles have a simple procedure to do to complete this reset and some of them have to have a computer hooked up to them to perform the reset. We were able to completed the reset on the first door by the second door would not take the reset so I advised Mrs. Carter to bring the car back and I would take the car to the BMW dealership and have the reset performed but she argued about that as well, not wanting to leave the vehicle, the whole problem arose from Mrs. Carter no wanting to leave her vehicle to be serviced she was advised at how long it would take and she chose to sit and wait and then she started rushing my employees to hurry and finish her car because she had to go. I see she is saying that we didn't provide her with proof that her car was serviced at the dealership, we have a very good working relationship with the BMW dealership here in town and we do small things for them for free as they do for us so there wouldn't be a record of the reset being done. When Mrs. Carter picked her car up the last time both of the windows in question were working property and she made it very clear that she would be back if they didn't, we went above and beyond to try to satisfy her even doing repairs for free that had nothing to do with the work we performed, but in dealing with her it became evident that she would not be satisfied ever as we see here now with this complaint wanting her money back after her vehicle was working properly when she left. We have been in business for over 24 years in Albany GA and this is the first time anyone has ever claimed we discriminated against them and it makes me feel very sad that would even be insinuated about us and our business, we treat everyone of our customers the same no matter what race or creed they are, and yes we have had disagreements with other customers in the past it's bound to happen when you're running a small business, but not once has anyone ever made these type of absurd allegations and I 100% refute that she was discriminated against at all. At this point I'm not sure if anything would make Mrs. Carter happy. I could offer to take back the parts we installed in her car and give her a refund, but then I would have to worry about other accusations being make if we touched her car again and the windows were working properly when she left with the vehicle so I don't think a refund would be appropriate especially after the work we did for free on her vehicle. I am truly sorry that Mrs. Carter feels she was discriminated against as I would hope that no one would ever feel that way because of anything I did or said and I'm sorry for the bad experience she had with our business and unfortunately that's all this was on both sides.

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