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Albany Homes Construction Inc. complaints

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500 South Dixie Highway Suite 220
Coral Gables, FL 33146 | Get Directions

(786) 271-7192

http://www.albanyhomes.us

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Total Amount in Dispute:
$3,175.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Albany Homes Construction Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Albany Homes Construction Inc.

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6/28/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,175.00 Amount Settled: $0.00

Customer Complaint

6/13/2023

This company awarded me a project and request me to provide insurance and gave me a deadline. I had a deadline in which I met. They said they will pay their deposit and they did not. The day of the deadline I was emailing and calling and was being ignored. The following day they messaged me on facebook to tell me they paid another painter. They left me with materials purchased, 3 other workers ready and a month of me not scheduling any work for that project to tell me she paid another painter. Resolution Sought I would like them to pay their invoice owed of 3175.00 that they promised to pay and did not.

Company Response

6/14/2023

This sub-contractor agreed to provide insurance, proof of workers compensation exemption and start work within 1 week of signing a contract. The contract was signed on May 17. They eventually provided proof of worker's compensation on June 6 with an effective date of June 10. My customer was complaining about the delay is starting work so I had to hire an alternative painter. I don't know how they could have purchased materials as I do not have a record of advising them what the paint colours were. Dailys has subsequently sent my assistant and I abusive messages, and libeled my company all over the internet. Proof of the above can be provided.

Customer Rebuttal

6/16/2023

Lady Painters was in close communication of the delay. Albany Homes gave me a deadline in which with hard work and effort I was able to provide my workers compensation on deadline. Day of deadline I was calling and no respond. Next day when it was the day to start was told through faceebook messanger that they paid another painter. They promised to pay my invoice and did not. I worked on this project a month. Albany Homes financially damaged Lady Painters. They left Ladies ready to work. Materials purchased for Project. The worst is that I couldn't schedule for a month since the project would take a month and now have a whole month open. All backup is in writing. They failed to uphold honesty and integrity.

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